Posted on Fri 19 August 2016

enthusiasm and frustration

Enthusiasm is having someone ask you for a favor and immediately knowing that you can do that even better than they are imagining.

Frustration is having someone ask you for a favor and immediately knowing that they don’t know that what they want is somewhere between improbable and impossible.

Competence is asking them questions about what they really want, and offering them workable solutions.


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