Sat 24 June 2017
Suppose that you are unhappy with the way that one of your vendors does business. You are not a dominant customer; that is, you don’t account for so much of their sales that they are willing to change their policies for you. This is the normal situation.
Welcome to asymmetrical power relationships. Your choices are:
1 avoid that particular business. Eventually you will either find a competitor that satisfies or you will run out of businesses. There are many fewer businesses in any particular service than there are potential customers, so in most cases you will end up unhappy …